FREQUENTLY ASKED QUESTIONS

General Questions

We specialize in premium unstitched fabrics for casual, formal, bridal, and festive wear, giving you the freedom to create custom outfits tailored to your unique style.

Yes, we ship worldwide. Shipping charges and delivery times may vary depending on your location.

Currently, we operate online only. However, we ensure a seamless shopping experience through our user-friendly website and dedicated customer support.

Shipping

Delivery times depend on your location:

  • Local Shipping: 3-5 business days
  • International Shipping: 7-14 business days

Once your order is shipped, we will email you a tracking number so you can monitor its progress.

If your order is delayed or you suspect it is lost, please contact us for assistance.

Orders and Payments

Simply browse our website, add your favorite fabrics to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

We accept major credit/debit cards, PayPal, and other secure payment gateways.

Orders can be canceled or modified within 24 hours of placement. Please contact us immediately for assistance.

Products and Care

No, our fabrics are not pre-shrunk. We recommend washing the fabric before stitching to ensure the perfect fit.

We recommend the following care instructions:

  • Hand wash or machine wash in cold water.
  • Avoid using bleach or harsh detergents.
  • Line dry in the shade to maintain the fabric’s color and quality.

Currently, we do not offer customization services, but our unstitched fabrics are versatile and can be tailored to any design of your choice.

Returns and Exchanges

We accept returns on unused and unstitched fabrics within 14 days of delivery. The fabric must be in its original packaging and condition.

To initiate a return or exchange, please contact us with your order details.

If the return is due to a mistake on our part (e.g., wrong item sent), we will cover the shipping cost. Otherwise, the customer is responsible for return shipping.

Contact and Support

You can contact our customer support team via:

  • Email: info@couture-class.com
  • Phone: 

Our customer service team is available Monday to Saturday, 9:00 AM to 6:00 PM